When Should I Open Dispute On AliExpress?

What happens if I open dispute on AliExpress?

After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you.

If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim).

Claims are reviewed and mediated by the AliExpress Case Management Team..

How do I know if I have buyer protection on AliExpress?

AliExpress Buyer Protection The period is called “Buyer Protection”, and one can always check how many hours (days, months) are left on the timer starting right after the order is processed.

How do I extend my buyer protection on AliExpress?

Step 1: Sign into My Orders and find your order, click View Detail to enter the order detail page. Step 2: Click “click here”, you will be redirected to a confirmation page: Step 3: Fill in the extension time and click Confirm to finish the request.

Where is AliExpress Judgement details?

How can I add evidence or update my dispute? Step 2: Click Dispute in Progress to enter into Dispute Detail page. * For the cases AliExpress steps in, please click AliExpress’ Judgment Details to find out detail information for the judgement.

How does AliExpress buyer protection work?

Under this Program, participating sellers assure that the products that they sell on AliExpress are genuine products. If the products sold are counterfeits, the seller will compensate the buyer by paying them up to two (2) times the total amount that the buyer paid for those products (shipping costs excluded).

When can I open a dispute on AliExpress?

Generally the option to open a dispute will become available on the 11th day after seller has sent out the goods, until to the 15th day after delivery time is over or you confirmed the receipt.

How do I open a dispute on AliExpress after 15 days?

If during the 15 days the claim lasts you haven’t reached an agreement with the seller, you can make a claim. That’s when AliExpress will get involved. To start the process, open your AliExpress account and go to “My Orders” on the homepage. Then click on “Escale Dispute”.

Why can’t I open a dispute on AliExpress?

For have not received order: 1. Order is shipped within 10 days when the shipping status may not be updated yet. If the tracking information still seems abnormal after 10 days, you may open a dispute. 2.

How do I win a dispute on AliExpress?

Our tips will help you to win the dispute on AliExpress.Always take the screenshots of the product description. … Carefully read the description of the product. … Check the rating of the seller and the store’s reviews. … Film the process of unboxing. … Carefully fill in the application for opening the dispute. … Be determined.More items…•

Does AliExpress refund money?

If you have purchased anything on AliExpress.com, but didn’t receive it within the seller’s guaranteed delivery time, you can get a full refund.

Do you get your money back if you cancel an order on AliExpress?

According to the AliExpress policy, the buyer has the right to cancel the paid order and get a full refund before the seller has sent the goods. To do this, just click the “Cancel order” button, indicating the reason.

How long does AliExpress take to refund?

5-10 daysWhen Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.

What does it mean to open a dispute?

1. if something is open to dispute, people disagree about it. The truth of his account is open to dispute.