What Happens When You Cancel A Dispute On AliExpress?

What happens if seller doesn’t ship item AliExpress?

If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.

Mostly, sellers will complete the shipment process in 7 business days.

The order status, then, will change to “The seller has shipped your order”..

Is AliExpress a reliable company?

AliExpress itself is a safe and reliable website that takes every single chance to improve the service and protect both the customers and sellers, and this is what helped it to become so worldwide popular. The annual revenue of Alibaba Group which owns AliExpress as well is estimated to be 376,844 million yuan in 2019.

Should I cancel AliExpress dispute?

Do NOT cancel your dispute, don’t let sellers trick you into that. Never give in. Just wait for the dispute or them to send your refund back.

What happens when you open a dispute on AliExpress?

After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim). Claims are reviewed and mediated by the AliExpress Case Management Team.

How does AliExpress refund?

A : When you see Refund Completed on the order detail page, this means that the refund has been completed by AliExpress. The refund is then handled by your bank, card issuer or clearing organization. They may require between 7 and 15 business days to fully complete your refund.

Is AliExpress safe?

Contrary to popular belief, buying from AliExpress is very safe. In fact, it’s probably safer than shopping from Ebay because of their buyer protection program. AliExpress guarantees that if your product doesn’t arrive on time or as described in the listing, you can get a full refund.

How do I win a dispute on AliExpress?

Our tips will help you to win the dispute on AliExpress.Always take the screenshots of the product description. … Carefully read the description of the product. … Check the rating of the seller and the store’s reviews. … Film the process of unboxing. … Carefully fill in the application for opening the dispute. … Be determined.More items…•

How long is Buyer Protection AliExpress?

60 daysSellers on AliExpress set the delivery time period (anything up to a maximum of 60 days). If a buyer shows that they did not receive their purchase within this stated delivery time, the seller will give a full refund.

Can I reopen a closed dispute AliExpress?

No, it’s impossible. To close the dispute, the seller whether has to accept it (it means he has to agree with the complaint) or leave it open and wait for the escalation – it takes 7 days. The dispute escalation means that AliExpress administration steps in and it will decide who is right.

How long does AliExpress take to refund?

5-10 daysWhen Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.

How do I extend my buyer protection on AliExpress?

Step 1: Sign into My Orders and find your order, click View Detail to enter the order detail page. Step 2: Click “click here”, you will be redirected to a confirmation page: Step 3: Fill in the extension time and click Confirm to finish the request.

How can I contact AliExpress?

How do I contact AliExpress? You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

Do I get my money back if I cancel an order on AliExpress?

According to the AliExpress policy, the buyer has the right to cancel the paid order and get a full refund before the seller has sent the goods. To do this, just click the “Cancel order” button, indicating the reason.

Should I extend Buyer Protection AliExpress?

Extending Purchase Protection is absolutely necessary if: you’re going to open a dispute; you haven’t received the goods by the time the protection period is about to expire.

Can you get scammed on AliExpress?

China is known as a hotbed of counterfeit production, and AliExpress is no exception. … You can get all sorts of counterfeit items there, from electronics to clothing. Some sellers have also been known to defraud buyers by tricking them into paying before they receive an item and then disappearing with the money.